IT Support Engineer

Location: Milton Park, Abingdon
Salary: Competitive

Are you highly motivated, enthusiastic and seeking a new challenge in a fast paced environment, then this could be the role for you.  Tokamak Energy is looking to recruit an IT Support Engineer who will be responsible for working closely with the IT Manager to deliver day to day support as well as the implementation and maintenance of the Company’s critical IT infrastructure to fulfil the current and future business needs.

Responsibilities

  • Assist users with IT related issues
  • Installing/upgrading windows based computers and installing software packages
  • Prioritise and manage several open issues at any one time then escalating any unresolved issue to the IT Manager
  • Configuring operating systems and using remote desktop connections to provide immediate support
  • Set up new user accounts and profiles and deal with any password issues
  • Research and identify solutions to software and hardware issues
  • Resolving security alerts on users computers Maintaining/creating documentation for processes and procedures
  • Follow up with users to ensure that their issues are resolved
  • Produce reports as and when necessary
  • Used to working in a small technical team
  • Ability to work under pressure and independently

Hazard-specific / Safety-critical duties 

This job includes the following hazards or safety-critical activities which will require successful pre-employment health screening through our Occupational Health Service before the successful candidate will be allowed to start work:

  • Ocassional need for night working
  • Work in hot or cold environments

Essential selection criteria

  • Proven work experience as an IT Support Engineer or similar role
  • Hands on experience with windows/linux/Mac OS environments
  • Good understanding of computer systems, mobiles devices and other tech products
  • Familiarity with remote desk top applications and help desk software
  • Excellent problem solving and communication skills
  • Office 365
  • Active Directory
  • Ability to provide step-by-step technical help both written and verbal

Desirable selection criteria

  • Basic cyber security knowledge
  • VM ware
  • Citrix
  • Additional certification in Microsoft, Linux, Cisco or similar technologies would be advantageous

 

Benefits

  • 25 days holiday (plus bank holidays)
  • Company pension scheme
  • Eligible for company share option scheme after 1 years’ service
  • Company bonus scheme, discretionary, dependant on performance
  • Private medical insurance after 3 months service

How to apply

Please submit your CV with a covering letter detailing your experience to careers@tokamakenergy.co.uk

Important information for candidates

Pre-employment screening

Please note that the appointment of the successful candidate will be subject to standard pre-employment screening, as applicable to the post. This will include right-to-work, proof of identity and references.

 Data Privacy

Please note that any personal data submitted to Tokamak Energy as part of the job application process will be processed in accordance with the GDPR and related UK data protection legislation, for more information regarding GDPR please see:  https://www.gov.uk/government/publications/guide-to-the-general-data-protection-regulation

Equality of Opportunity

Entry into employment with the Tokamak Energy and progression within employment will be determined only by personal merit and the application of criteria which are related to the duties of each post and the relevant salary structure. In all cases, ability to perform the job will be the primary consideration. No applicant or member of staff shall be discriminated against because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.


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